Hygiene Protocols

Casino Morelia Hotel has received the certification issued by the Tourism Secretariat of the State to lodging companies for complying with the protocols and technical provisions related to "Best Safety and Hygiene Practices".

Hygiene protocols

At Casino Hotel we're always looking out for you, and we want to offer you the safety, hygiene, and flexibility to keep traveling and stay with us again.

Meet some actions we've taken

Upon arrival

We've updated our services to continue with the best safety and hygiene practices such as taking temperature upon arrival.

At front desk

Cleaning processes adapted to a new normal, such as the disinfection of high-touch areas at the front desk.

At the lobby

We have implemented reminders to keep distance. However, taking care of ourselves is a shared responsibility.

Deep cleaning

Our visitors could expect higher standards in cleanliness and that's why we disinfect high physical contact points with greater care.


As part of best safety and hygiene practices inside the rooms, the disinfection and sanitization of beds was carried out throughout the hotel.

At the property

A sanitizing solution was used following the recommendations of the health authorities to take care of the well-being of our guests and staff.

At common areas

Our recommendations will be reinforced with guidance signs along with the availability of hand sanitizer in areas with higher traffic.

At restaurant

Our staff in the attention areas use the recommended personal protection equipment such as: face mask and face shield.

Welcome home

Within our procedures to deal with COVID-19, is the installation of methacrylate partitions as a separation at the front desk.

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Total flexibility in changes and cancellations

If you're planning to visit Hotel Casino we recommend you to book our flexible rate with free cancellation in case you have an unforeseen event or a change of plans.

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